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NEW - Patient Survey 2014


Thank you to everybody who participated in our practice survey during November and December 2013. We are pleased to publish the results for our patients. We have been working with the Patients Participation Group over the last few months to develop an action plan based on the survey findings

Due to the complexity and size of this survey we have broken the results down into several files. 

  You can view all the files  by clicking here .


NHS 111 Service

NHS 111 – Is a new medical telephone service and is now available in Cambridgeshire and Peterborough.

NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

You should call 111 if:
• it’s not a 999 emergency
• they think they need to go to A&E or another NHS urgent care service;
• they don’t think they can wait for an appointment with their GP; or
• they don’t know who to call for medical help.

For immediate, life-threatening emergencies, people should continue to call 999.


If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.


For further information regarding NHS 111 please click on or cut and paste the folowing web link into your search engine -


Better Information Means Better Care - you may have received a leaflet through your door.
If you have any questions relating to the way your information is shared after receiving the leaflet that is being sent to every home in England please call the national helpline 0300 4563531 or see the information on our website (including an opt out form) here.


Online Services - To book/cancel an appointment or request a repeat prescription please click here.


Advance Warning about practice Closures
Please note we are closed between 13:00 and 16:30 on Thursday 27th February for staff training. The practice is also closed on Saturdays and Sundays and all public bank holidays.


Carer Support Services
Do you need information and advice? Are you living with a long term illness or disability, providing unpaid support to adult family members or friends who could not manage without your help or struggling with an age related condition? If you answer ‘yes’ to any of the above then why not come along to one of the locally run Adult Support Drop-ins. click here for details


2013-14 Flu Season
Over 1100 patients attended our Saturday morning flu clinics so thanks for a great turn out. You can still get your flu jab this year of course (if you are eligible) - please contact reception after 10AM to arrange a convenient time as soon as possible.


 Sharing Your Information (recent changes)
As you may have read about in the media there have been some changes (and indeed choices for patients to make should they wish) regarding how patient information is shared between different parts of the NHS. There 3 areas to consider and there is a page for each area on this website. Those 3 areas are:

For more information about each of these areas please click on the relevant link. 


Out of Hours Service for when we are closed...
If the practice is closed and you need medical assistance and it is NOT an emergency

 In the event of an emergency call 999.


Newslink Newsletter

The Riverside Patients Association (in conjunction with the practice produce a bi-monthly newsletter. For both the latest and past copies please click here.

(Site updated 02/04/2014)
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