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Important Information about the Coronavirus - COVID 19

 

Please don’t visit the practice, call first for advice.

 

If you think you have symptoms of Coronavirus visit www.111.nhs.uk/covid-19

 

If you are unable to manage your Coronavirus symptoms, have been instructed to do so or do not have access to the internet, then please call NHS 111. 

 

For further information on NHS services available on the Bank Holiday please visit: https://bit.ly/CPCCGbankholiday

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

CLICK HERE FOR DIRECT ACCESS TO THE PUBLIC HEALTH ENGLAND UP TO DATE GUIDANCE ON THE CORONAVIRUS INFECTION

IMPORTANT INFORMATION ABOUT THE CORONAVIRUS

The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

CLICK HERE FOR DIRECT ACCESS TO THE PUBLIC HEALTH ENGLAND UP TO DATE GUIDANCE ON THE CORONAVIRUS INFECTION

People at highest risk from Coronavirus

Full list of those falling into the extremely vulnerable group:

  • solid organ transplant recipients
  • people with specific cancers
  • people with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
  • people having immunotherapy or other continuing antibody treatments for cancer
  • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
  • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
  • people with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
  • people with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
  • people on immunosuppression therapies sufficient to significantly increase risk of infection
  • women who are pregnant and who also have significant heart disease, congenital or acquired

For further information "click here"

Coronavirus/COVID 19 - DO I NEED A SICK NOTE?

From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.

https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

RESCUE PACKS - INACCURATE INFORMATION

Inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.

 

 

Riverside Practice "COVID 19" - Coronavirus Patient Information

 

Following guidance from Public Health, NHS England and the Cambridgeshire LMC (Local Medical Council) we would like to advise you of the following changes to the services provided by the Riverside Practice.

 APPOINTMENTS

  •  We are keeping ALL face to face contact to a bare minimum
  • Patients calling to request an appointment or home visit will be booked a telephone appointment by the reception team, with a GP or Advanced Nurse Practitioner. At this time you will not be offered a face to face appointment.
  • If appropriate care or advice can be achieved during the consultation and in line with the needs of the patient you will not be required to attend the practice.
  • If the clinician feels that a face to face appointment is needed and there are no COVID 19 infection concerns, an appointment will be arranged for you to attend the surgery.
  • To reduce the risk of infection, please attend your appointment alone unless a parent/guardian or carer is required.

ENTERING THE BUILDING 

  • Patients will only be able to gain access to the reception area one at a time.
  • Please remain in the foyer until called through
  • Please remain at least 1 metre/3 foot from anyone else who may be in the foyer.
  • When approaching the reception desk, please remain behind the black & yellow tape on the floor and in front of the information board.
  • Please do not be offended if you are asked to take a step back

CHRONIC DISEASE & ONGOING CARE MANAGEMENT

If you receive ongoing care from the practice, this will continue and you will be contacted by a member of the team to advise you of your appointment.

MEDICATION – REPEAT & ACUTE

  • Please could all patients with online access “nominate a pharmacy”, this will allow for prescriptions to be sent directly to the pharmacy of your choice. You will then not need to attend the practice.
  • Where clinically appropriate the surgery will prescribe your medication for the months of March, April and May 2020. You will therefore be able to collect each months prescription directly from your nominated pharmacy.
  • The walk in Prescribing Clinic has been suspended.
  • If you have any queries with your medication or prescriptions please call: 01354 661922 Opt: 2, between the hours of: 9.30 – 13.00 & 14.00 – 15.00 only.
  • Please post all repeat prescription requests through the letter box, or in the repeat prescription box located in the foyer.
  • We are unable to provide prescriptions for over the counter medication that is in short supply.

ON-LINE ACCESS - MEDICATION ORDERING

  • We will be allowing registration for on-line services to be activated over the phone.
  • 4 identity questions will be asked and an email address will need to be provided.
  • A verification email will be sent and this will need to be verified by the patient.
  • Log in details and passwords will be sent once verification has been achieved.
  • On receipt of the log in details please allow 24hrs before attempting to log in.
  • When logged in, please “nominate a pharmacy” before ordering your repeat prescription
  • If there are any special requests please enter these into the comments/notes box.
  • Alternatively download the NHS app - https://www.nhs.uk/apps-library/nhs-app/

SPECIMENS

  • If following a telephone triage you are requested to supply a specimen, containers will be placed in the foyer in an envelope clearly labelled with your initials.
  • On returning the specimen, please make sure that you have labelled the container clearly and correctly with your name and date of birth.
  • Please place the specimen in the specimen box located in the foyer.

COLLECTIONS

  • If you need to collect a repeat prescription or Med 3, for on-going conditions or non-virus related conditions, from the practice, please adhere to the above criteria on entering the building.
  • Please state your name and what you are collecting
  • The receptionist will place the item to the far right of the desk and will move back ready for you to collect.

FRUSTRATIONS & CONFUSION

We understand that changes can cause frustration and that these can be confusing.  At this time we are unable to offer the same level of service and access as normal, but hopefully with the information provided above we can alleviate some of this confusion and anxiety.  However, these measures have been implemented to keep us all safe and in line with specific guidance.

The Riverside Practice in line with the NHS “Zero Tolerance” Policy, will not tolerate any verbally aggressive or abusive behaviour to any member of the team  and if this type of behaviour presents itself, it will be dealt with accordingly.

PLEASE HELP US TO HELP YOU AND THE STAFF OF RIVERSIDE TO STAY SAFE.

If you suspect you have Coronavirus, please logon to the NHS 111 website for the latest advice on:  https://www.nhs.uk/conditions/coronavirus-covid-19/ . 

We appreciate this is a challenging time for everyone and we hope to keep all our patients and staff well. 

The Riverside Practice thanks you for your continued support

Coronavirus and your wellbeing

You might be worried about coronavirus (also known as COVID-19) and how it could affect your life. This may include being asked to stay at home or avoid other people. 

This might feel difficult or stressful. But there are lots of things you can try that could help your wellbeing. 

Please click here to be redirected to the Mind website

MIND

Welcome to The Riverside Medical Practice

The Riverside Practice in March provides the highest quality health care from modern purpose-built premises in Marylebone Road, March.

The premises are designed and equipped to meet the needs of our patients.This includes wheelchair access to all rooms, disabled toilets and a hearing loop in reception. A wheelchair for patient use is available at reception. In the car park there are designated disabled parking spaces.

Our Doctors, Advanced Nurse Practitioners, Nurses and all our other staff are dedicated to offering a professional service.

With our website helping us to keep all our patients up to date with news and information about our practice.

CORONAVIRUS OUTBREAK - DO NOT VISIT THE PRACTICE

If you do however, contact the surgery by telephone, the Receptionist will ask if you have travelled to areas at high risk of the Coronavirus such as China, Asia, Northern Italy,  Vietnam, Cambodia, Laos, Myanmar in the last 14 days or been in contact with anyone who has. 

If the answer to any of these questions is yes, DO NOT visit the surgery, the receptionist will direct you appropriately.

Coronavirus - Patient Information 

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