COVID-19 Vaccination programme
We are pleased to announce our local vaccination hub is in Doddington.
The Doddington site became operational on Monday 18th January.
The vaccine priority groups (ie who gets called for a vaccine when) have been decided centrally by NHS England. We have absolutely no ability to alter to this or make exceptions. The first groups to be vaccinated are care home residents and staff, health and social care workers and social care workers, and the over 80s. As each cohort is completed, we can then begin calling those in the next priority group.
We are not allowed to offer a choice of vaccine. Again, this is a national mandate. Our priority has to be to ensure that no vaccine is wasted, and that every dose is given to an eligible patient.
We do know that automated booking systems will be used to help deal with the huge administrative burden of booking hundreds of vaccine appointments in an extremely tight timescale. Those with mobile phone numbers on their records will be contacted by text initially, therefore if we do not have a record of your current mobile number, please ensure you update us with your mobile number. As soon as we are able to book appointments for those in the first priority group, you will be contacted.
For those patients without mobile numbers – please don’t’ worry. Our colleagues in West Cambs Federation are supporting us to contact patients, and they will be calling you via your Landline number and inviting you for the vaccination on our behalf.
We encourage patients to organise their own transport to attend the vaccination hub where possible and we encourage family and friends to support anyone who needs help safely accessing their vital vaccination appointment.
However, if you need help with transport, Cambs County Council are centrally gathering information of DBS checked volunteer drivers county wide and patients can call Cambridgeshire Covid Hub: 0345 045 5219 to book (possibly free transport) once you have an appointment.
In addition there is:
Community Care Scheme Fenland – 07944 814156 (small cover to cover fuel)
FACT – 01354 661234 – specialist adapted vehicles (cost involved)
We know that this has been a very frustrating time for you all, and the lack of information has been questioned by some.
As we are sure you can imagine, we have been desperate to get going with this work. This will inevitably have an impact on staffing levels at the Surgery over the next months, as clinicians and admin staff are needed to staff the vaccine centre whenever we are in receipt of vaccine delivery. We will do our very best to ensure that we strike a balance between continuing to provide care from our Surgery, and playing our part in the vital national vaccination effort.
You can find out more about the COVID-19 vaccination programme, including frequently asked questions and patient information leaflets here https://www.cambridgeshireandpeterboroughccg.nhs.uk/news-and-events/latest-news/covid-19-national-vaccination-programme/.
Seasonal flu vaccinations are offered free of charge to our patients who are in an ‘At Risk Group’ these consist of;
- People aged 65 or over
- All pregnant women
- People with a serious medical condition such as:-
- Chronic (long-term) respiratory disease
- Obstructive pulmonary disease (COPD) or bronchitis
- Chronic heart disease, such as heart failure
- Chronic kidney disease at stage 3,4 or 5
- Chronic liver disease
- Chronic neurological disease such as Parkinson’s or Motor Neurone disease
- A weakened immune system due to disease such as HIV/AIDS
- Treatment (such as cancer)
- Morbid obesity (adults with a body mass index >40kg/m2
- Also people living in long-stay residential care homes or other long stay care facilities
- People who are in receipt of carers allowance or those who are the main carer of an older or disabled person whose welfare may be at risk of the carer falls ill.
EXTENDED FLU VACCINATION PROGRAMME
As advised by Public Health England, free vaccinations will be made available for people aged 50 to 64, this is expected to be implemented during November 2020 and once vaccinations of the most ‘at-risk’ groups are underway, the Department of Health will confirm when to open the programme to people aged 50 to 64.
The NHS will contact people directly, including information about where to go to get the vaccine.
The expanded flu vaccination programme is part of plans to ready the NHS – both for the risk of a second peak of coronavirus cases, and to relieve winter pressures on A&E and emergency care.
AccuRX - SMS Text Service & Video Consultations
We are now using Chain SMS to message patients!
Chain SMS is a system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!
Some examples of how we might use it...
- Reminders or notifications (e.g. prescription ready)
- Responding to simple queries (e.g. if you had a quick question about your medication)
- Letting you know we tried to call
- Sending you advice at the end of a consultation
Everything we send is saved to your medical record.
The practice name will always be at the bottom of the message. You won't be able to reply to them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.
**Update your mobile phone number if you want us to contact you**
For more information on the GP IT system suppliers please click on the following link https://digital.nhs.uk/services/future-gp-it-systems-and-services/gp-it-system-suppliers-awarded-contracts#digital-care-services-gp-it-futures-procurement-outcome
We are now using AccuRX Fleming for Video Consultations
Why is my doctor/ healthcare provider using it?
In response to the COVID-19 outbreak, it is safer for everyone to minimise face to face contact where possible. Because of this, video calls can play a useful role in helping keep everyone safe, whilst still providing care.
What if I still want to have a face to face meeting?
If you think there is something that they won't be able to see or do during this, or you are worried that a video call will not be sufficient, you should discuss this with them.
What if I still want to have a face to face meeting?
You don't need to download anything. You will receive an SMS text message with a link to click on, and you will be connected.
You will need:
- A smartphone, either with working Wifi/3G/4G connection
- Your Internet Browser needs to have your phone's microphone and camera enabled (you can see how to alter this in your phone settings here)
- iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation)
Is it safe and secure?
Yes. AccuRx take patient safety very seriously - it is at the forefront of everything we do. In order to offer this type of tool, we must prove that we meet numerous standards, which are outlined here.
Is it approved by the NHS?
We are NHS Digital approved. See the latest guidance from NHSX recommending the use of video consultations.
Can my video consultation be recorded? Will my data be stored somewhere?
A unique link will be sent to you for the video consultation. All participants are visible in the consultation, so no third party can 'listen in'. The video and audio communication of the video consultation is only visible to participants on the call, and is not recorded or stored on any server.
Patient Government Support
The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as:
- feeling unsafe
- going in to work
- paying bills or being unemployed
- getting food
- having somewhere to live
- mental health and wellbeing
Get a free NHS test today to check if you have coronavirus
COVID 19 - DELAY PHASE
The practice will be implementing the following measures in line with Public Health England Guidance.
We will be implementing a telephone triage service for all patients requesting an appointment, this will start to be implemented from today, Friday 13.03.2020
Where possible will be undertaking all patient care that can be done remotely through remote means, patients will be advised accordingly on what they will be expected to do if action is required
RECEPTION DESK ETIQUETTE
PLEASE RESPECT THE 1 METER DISTANCE BARRIER WHEN SPEAKING WITH OUR RECEPTIONIST.
COVID 19 PATIENT INFORMATION
From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if you have:
A new CONTINUOUS cough
High Temperature (37.8 degrees or higher)
Patients should stay at home (self-isolate for 7 days from the onset of symptoms following the current advice .
Have you been to a country or area with a high risk of coronavirus in the last 14 days, or have been in close contact with someone who has?
If, as a patient you are concerned that you may have coronavirus or may have come into contact with someone who has.
The NHS 111 online service has created coronavirus pages that will tell you what you should do based on your particular circumstances.
These can be accessed at: CORONAVIRUS - COVID19
IT IS ESSENTIAL THAT YOU DO NOT LEAVE YOUR HOME OR VISIT THE RIVERSIDE PRACTICE
If you do however, contact the surgery by telephone, the Receptionist will ask if you have travelled to areas at high risk of the Coronavirus such as China, Asia, Northern Italy, Vietnam, Cambodia, Laos, Myanmar in the last 14 days or been in contact with anyone who has.
If the answer to any of these questions is yes, DO NOT visit the surgery, the receptionist will direct you appropriately.
DO NOT VISIT THE PRACTICE
The NHS is well prepared for outbreaks of new infections diseases and has put in place measures to ensure the safety of all patientns and NHS staff while also ensuring services are available to the public as normal.
PREVENTING SPREAD OF INFECTION
There are general principles you can follow to help prevent the spread of respiratory viruses, including:
- wash your hands often - with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
- avoid touching your eyes, nose, and mouth with unwashed hands
- avoid close contact with people who are sick
- if you feel unwell, stay at home, do not attend work or school
- cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it
- clean and disinfect frequently touched objects and surfaces in the home and work environment
- if you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or other healthcare environment
There is currently no vaccine to prevent COVID-19 acute respiratory disease. The best way to prevent infection is to avoid being exposed to the virus.
Long-Acting Reversible Contraceptive / Depo-Provera
Would you like the convenience of self-injecting with Sayana Press at home? avoiding the need to make an appointment at the practice for your scheduled Depo-Provera.
Sayana Press: One injection, every 13 weeks
Sayana Press is a Long-Acting Reversible contraceptive (LARC) injection that gives you 13 weeks of effective contraception. There is no need for daily dosing!
The Riverside Practice now offers this service to our eligible female patients.
Why not discuss with Janet Jackson at your next scheduled Depo-provera appointment.
Addenbrookes Hospital - Patient On-line portal "MyChart"
Why use MyChart?
- Your hospital information will be available to you electronically in MyChart:
- upcoming appointments / past appointment details
- current problems / conditions
- clinical correspondence
- vital signs (weight, height,blood pressure, temperature, pulse, respiration)
- test results
- known allergies
- demographic information (name, date of birth, address, GP details).
MyChart is designed to improve communication between you and your clinical teams, and enable you to be more involved and informed about your care by having access to your information.
Please speak with a clinic receptionist or your clinical team for details on how to sign-up to MyChart.
Once you have signed-up you will be able to access your hospital information via MyChart from your smartphone or tablet device (Apple or Android) or from a computer or laptop.
MyChart is compatible with screen readers.
MyChart patient portal
Accessing MyChart through the website
You can log in to your MyChart using this website address: https://mychart.addenbrookes.nhs.uk
Clinic letters will be available to view using this website.
Accessing MyChart using the app
You can download the MyChart app on smartphone or tablet devices (Apple or Android) then choose ‘Cambridge University Hospitals’ when prompted to select a hospital within the app.
If you have any questions about using MyChart you can:
- email firstname.lastname@example.org
- or contact the ‘Patient Support Service’ through the MyChart website.