Appointments

To cancel your appointment:

• use your SystmOnline account (on the SystmOnline website)
• fill in an online form on this website
• reply CANCEL to your appointment reminder text message
• phone us on 01354 661922, Monday to Friday, when we are open
• visit the surgery and speak with a receptionist, Monday to Friday, when we are open
• email the practice on riverside.reception@nhs.net

West Cambs Federation and Enhanced Access services

West Cambs Federation, which previously delivered Enhanced Access services to our patients and also employed some of our Advanced Clinical Practitioner, Nurse & Health Care Assistant roles, has ceased trading.

We are working with NHS Cambridgeshire & Peterborough ICB and other partners to ensure ongoing delivery of these important healthcare services for our patients, and to retain the staff who provided them where possible.

Enhanced Access appointments are additional appointments that usually take place in evenings or during weekends and were previously offered through West Cambs Federation. You will continue to be able to access these appointments in the normal way, by contacting us on 01354 661922.

Enhanced Access appointments will still be provided by a range of medical professionals, including GPs, nurses, physiotherapists, and others, depending on your need.

You may be asked to travel to a hub location other than our practice to attend your Enhanced Access appointment. The person you speak to when you arrange your appointment will let you know if you need to travel to a different location.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Other Local Facilities

Please be aware that MIU’s do not treat under 2’s

Doddington Minor Injury Unit

Doddington Community Hospital, Benwick Road, Doddington, PE15 0UG. Tel: 01354 637078.

Monday – Friday: 8.30am-6pm (X-ray: 9am – 5.45pm) Saturday/Sunday: 9am-5pm (X-ray: 1pm – 4.45pm) Bank holidays: 9am-5pm (X-ray: 1pm-4.45pm)

Ely Minor Injury Unit

Princess of Wales Hospital, Lynn Road, Ely, CB6 1DN. Tel: 01353 656675.

Monday – Friday: 8.30am-6pm (X-ray: 9am – 4.45pm) Saturday/Sunday: 8.30-6pm (No X-ray) Bank holidays: 8.30-6pm (No X-ray)

Wisbech Minor Injury Unit

North Cambridgeshire Hospital, The Park, Wisbech, PE13 3AB. Tel: 01945 468787

Monday – Friday: 8.30-6pm (X-ray: 9am – 4.45pm) Saturday/Sunday: closed Bank holidays: closed

Dental emergencies

For the Cambridgeshire Emergency Dental service ring 01223 471798.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.
• If you would like a chaperone

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01354 661922.